Warranty & Return Policy

TrikExplor warrants all its new recumbent trikes against defects in materials and workmanship for li

Details

Item                                     Warranty time

Frame and Fork                             10 Years

Motor, controller& display            2 Years

Battery                                             1 Year

Components                                    1 Year

This warranty does NOT cover the following:

  • Damage caused by wear and tear, corrosion or damage at the surface coating. 
  • Damage caused by inappropriate use, inadequate care and maintenance, falls, crashes, overloading through excess weight, incorrect assembly or modifications. 
  • Using the bicycle for commercial purposes, such as rental or leasing.

This warranty applies only to the original purchaser

  • The warranty starts with the date of purchase (proof by the receipt ) of a new product.
  • Warranty is only valid for original parts from TrikExplor. In case of warranty, we will replace or repair the damaged part with a part of our choice or a new part equal to the old one (warranty obligation). We do not cover any transport, labor or any secondary costs.
  • In the event of any action that falls under warranty, the original warranty period will not be prolonged and no new warranty will be given.
  • In case of damage, the buyer has to send the damaged parts to us so that we can check it if asked to do so by us.

Return Policy

Due to the large size of our bikes, and the associated freight costs, all sales of trikes are final. We are not able to offer a refund or credit. If the trike is damaged in shipping or defective in some way, please contact us right away.